Shipping & Delivery Policy
At Matthew and Emily Toronto, we aim to deliver your order as quickly, safely, and accurately as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
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Orders are processed within 1–3 business days.
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Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly longer during peak seasons or promotional periods.
Estimated Delivery Time
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The average delivery time is 3–7 business days, depending on your location and external factors.
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Delivery times are estimates and may be affected by:
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Customs clearance
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High shipping volumes
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Public holidays
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Carrier delays beyond our control
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Shipping Method & Origin
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All orders are shipped directly from our international suppliers, which may be located outside your country of residence, including China.
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As a result, customs duties, import taxes, or clearance fees may apply depending on the destination country.
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Any applicable customs fees are the responsibility of the customer.
Shipping Costs
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Shipping costs are clearly displayed at checkout before completing your purchase.
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Costs may vary based on:
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Package weight
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Delivery destination
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Selected shipping method
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Shipping Responsibility
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Once tracking information confirms that a package has been successfully delivered, responsibility transfers to the customer.
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Matthew and Emily Toronto is not liable for lost, stolen, or misplaced packages after confirmed delivery.
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Customers are responsible for providing a complete and accurate shipping address.
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Address changes or corrections must be requested within 24 hours after placing the order.
Contact Information
If you have any questions regarding shipping or delivery, please contact us at:
Business Name: Matthew and Emily Toronto
Email: support@matthewandemilytoronto.com
Location: Toronto, Canada