Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Matthew and Emily Toronto, operating as an online retail store based in Toronto, Canada. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made via our website.
By placing an order, you confirm that you have read, understood, and accepted these terms.
2. Product Information
We strive to provide accurate, up-to-date, and complete product descriptions at all times. However, minor errors, typographical mistakes, or inaccuracies may occur.
Matthew and Emily Toronto reserves the right to correct such errors at any time without prior notice.
Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders & Payments
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Orders are processed only after full payment has been successfully received.
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Available payment methods may vary depending on the customer’s location.
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Customers are responsible for ensuring that the selected payment method is valid and authorized.
We reserve the right to refuse or cancel orders in cases of suspected fraud, unauthorized transactions, or violations of these Terms & Conditions.
4. Processing & Delivery
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Order processing time: 1–3 business days
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Estimated shipping time: 3–7 business days (depending on destination and external factors)
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Orders are shipped directly from our international suppliers, which may be located outside your country of residence.
Delivery times are estimates and may be affected by customs procedures, carrier delays, holidays, or circumstances beyond our control.
5. Cancellations & Returns
All conditions related to cancellations, returns, and refunds are described in our Return & Refund Policy, which forms an integral part of these Terms & Conditions.
6. Liability
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Matthew and Emily Toronto is not liable for loss, theft, or damage once tracking information confirms that an order has been delivered to the address provided by the customer.
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Customers are responsible for providing a correct and complete shipping address.
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Any address errors must be reported within 24 hours after placing the order.
7. Intellectual Property
All content on this website, including but not limited to texts, images, designs, logos, and graphics, is the property of Matthew and Emily Toronto and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
8. Complaints Procedure
If you have a complaint or concern, please contact us via email at:
support@matthewandemilytoronto.com
We aim to respond to all inquiries and complaints within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.
Contact Information
Business Name: Matthew and Emily Toronto
Email: support@matthewandemilytoronto.com
Location: Toronto, Canada